Last updated: 12 August 2026

Refund and Digital Product Policy

The FIFO Australia Handbook 2026 and its accompanying templates are digital content delivered or made available after an approved payment.

Right of withdrawal for EU/EEA consumers

EU/EEA consumers normally have a 14-day right of withdrawal where the applicable rules provide one. For digital content, that right may end when delivery begins, but only if the consumer has expressly consented to delivery beginning during the withdrawal period and acknowledged that the right of withdrawal is thereby lost. A digital purchase does not automatically remove all withdrawal rights.

No statement on this website should be understood as confirmation that a particular customer has provided the required consent and acknowledgement. The applicable checkout and transaction records determine what was actually provided.

Faulty, missing or misdescribed files

If files are not delivered, are damaged or are materially different from their description, first email info@thefifodream.com. Include the email address used for the purchase and your order reference. Depending on the circumstances, possible remedies include redelivery, correction or a refund.

Refund processing and consumer rights

Dodo Payments processes approved payment refunds according to its process and Buyer Terms. Mandatory consumer rights always apply, and this policy does not exclude or restrict rights that cannot legally be limited.

Contact

For all product, order, support, refund, privacy and general enquiries, our primary contact method is email: info@thefifodream.com. Telephone contact is available as a secondary contact method.

Full legal contact details are available on the Legal & Contact page.